Customer Service | The Drop Rideshop – Shipping, Returns & Support

Customer Service

We’re here to make your shopping experience at The Drop Rideshop as smooth as possible — from checkout to carving your first turns (or your next wave). Whether you’re shopping online or in-store, our crew is ready to help with any questions you’ve got.

How Can We Help You?

Use the links below to find quick answers to the most common questions:

• Shipping & Returns – Learn about delivery times, free shipping, and how to request a return.

• Payment Methods – See accepted payment options including Visa, Mastercard, Sezzle, and more.

• Privacy Policy – Learn how we protect your personal data and online security.

• Terms & Conditions – Review our purchase and site use policies.

• About Us – Get to know the crew, our story, and our passion for snow, skate, surf & style.

Need to Reach Us Directly?

Our support team is based right inside our flagship store in Grande Prairie, Alberta, and we’re always happy to help — online or in person.

Email: [email protected]
Phone: 78-814-5372
Address: The Drop Rideshop, 105 11517 Westgate Drive, Grande Prairie, AB

Customer Service Hours

Monday–Sunday: 10:00 AM – 6:00 PM

Need to reach us outside of business hours? Send us an email, or a text and we’ll get back to you as soon as we’re back on the floor.

Why Shop With The Drop

• Friendly, rider-driven staff who actually use the gear we sell

• Fast, affordable shipping across Canada

• Easy 30-day returns on most items

• Secure payments and trusted brands

• Local support — no call centers, ever